Agnes Nyaradi

Agnes Nyaradi

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Agnes Nyaradi
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KLM Happy Holidays flight

Okaaay, maybe a little creepy to see adults sit on Santa's knee but the first time KLM did this, I was impressed that an airline company knew how to use social media to deliver excellent customer service.

How to drive Facebook engagement like  KLM? Start playing “destination hangman”!

How to drive Facebook engagement like KLM? Start playing “destination hangman”!