Customer engagement

The Science of Building Buyer Personas [Infographic], via @HubSpot | Create Buyer Personas and make marketing easier and more targeted! #apartmentmarketing #whoareyourresidents #lincolnpropco. If you like UX, design, or design thinking, check out theuxblog.com

What's the best way to engage your customers? If you're wondering what it takes to create a community of happy customers, these 3 strategies will help you do just that.

Kaikki business on palvelubusinesta ja siksi myös kaikki asiakaskokemusta parantavat toimet ovat palvelua. Asiakkuuskokemuksen synnyttämisessä ei välittäminen …

What is CRM? CRM stands for Customer Relationship Management software that's used to analyze, manage, and improve customer interactions.

Through our customer journey research, we help clients better understand the entire customer experience and become more customer-centric.

I ran across an infographic in a Forbes article recently, exploring the 10 stats linking employee experience to customer experience. It really is a thing, you know—employee experience impacts customer experience, in more ways than you might realize. When companies focus on creating culture and providing a great employee

By the end of 2014, there will be 30,000 active beacons in the U.S. alone. Our latest infographic shows why beacons are the future of customer engagement.

Since 2011, Kapow Events has been helping companies entertain their clients by planning the best event options Chicago can offer. They asked Sprk’d

Reactive recently took a look at the model and believe the framework is relevant to any company (not just those that use Sitecore) and furthermore to any agency (such as Reactive) that provides…

Top 15 Customer Success Priorities