BBC 6 Minute Business English transcript video - Arranging meetings: There are so many important people getting together discussing important things - and it's got him thinking about the skill of setting up meetings effectively. Neil and Feifei practise the language of setting up meetings. Join them as they role-play a business conversation - and pick up a few useful phrases to take away with you!
BBC 6 Minute Business English transcript video - Rules: Most workplaces have rules that workers have to follow - but do they make life easier? Are rules and regulations a necessary evil? Feifei and Neil talk about workplace rules - and explore language for talking about rules.
BBC 6 Minute Business English - Customer complaints: What should you say if you want to complain about something? And what should you say if you receive a complaint? Join Feifei and Neil as Business Betty coaches them through a complaining role-play - and improve your customer service skills.