I'm only responsible for what I say, not for what you understand. Although as an author I am responsible for making readers understand--a reader who doesn't understand is an unhappy reader. (And there is some value to leaving some questions unanswered.
Listening well is the key to relationships in the workplace and in life. If you learn to listen well, others will repay the favor. Check out the article on Fast Company, Steps To Finally Shutting Up And Learning To Listen": www.